At HONEYGUARDIAN, we are committed to providing our customers with the highest quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please read the following guidelines carefully to ensure a smooth and efficient process.

30-Day Money Back Guarantee for Any Reason

To ensure a satisfactory buying experience for sellers, HONEYGUARDIAN accepts refund return requests within 30 days that are not related to quality:

• If the item has not been shipped, the buyer needs to promptly request a cancellation of the order and obtain a full refund;
• If the item has been shipped, the buyer is responsible for shipping costs and does not need to return the item, HONEYGUARDIAN will refund the cost of the product itself.

If there are any quality issues with the product you receive, please read the one year warranty regulations below.

One-Year Warranty

All products sold on our official website are guaranteed for one year from the date of purchase.

How to apply for warranty service:

1. Make sure your product is within the one-year warranty period (from the date of purchase);
2. Make sure you have a proof of purchase (the order number or screenshot of the order).
3. Provide a necessary description of the problem, including photos or a short video description;
4. Please contact our customer service team at service@honeyguardian.com with all of the above information;
5. Keep the product in a safe place until you confirm the solution with our customer service;

According to the provided proof of purchase and detailed description of the problem. Our team will be able to assess the situation more efficiently and determine the appropriate course of action, which may include repair, exchange and refund.

If you have any further questions or need assistance with a return, exchange, or warranty claim, please do not hesitate to contact our customer service team at service@honeyguardian.com. We are here to help you and ensure your complete satisfaction with your HONEYGUARDIAN purchase.